Systematic Journal Review: A Study of Workplace Incivility in Indonesia
Main Article Content
Deni Gustiawan*
Reynia Shifa Azzahra
This paper examines the impact of workplace incivility on employee job satisfaction and commitment in Indonesian organizations. This study uses a Systematic Journal Review (SJR) design with a descriptive qualitative approach to integrate and analyze findings from various scientific articles related to the relationship between workplace incivility, job satisfaction, and employee commitment in Indonesia, with data collected through literature searches from trusted databases and analyzed thematically. The results of the study indicate that workplace incivility has a negative impact on employee job satisfaction and commitment. Behaviors such as insults, discrimination, and unfair treatment can reduce productivity, increase stress, and reduce employee well-being. To address these issues, an inclusive approach and support from responsive leadership are essential in creating a healthy and productive work environment.
Aini, A., & Hamzah, H. (2022). Keseimbangan Pekerjaan dan Kehidupan: Dampaknya terhadap Kepuasan Pegawai. Jurnal Psikologi Organisasi, 15(3).
Aini, N., & Mansyur, A. (2024). Peran Workplace Incivility dan Komitmen Organisasi Terhadap Turnover Intention. Jurnal E-Bis, 8(1), 49–59. https://doi.org/https://doi.org/10.37339/e-bis.v8i1.1613
Akhmadi, A., & Hendryadi, H. (2022). Islamic work ethics, komitmen afektif, dan perilaku suara karyawan: Sebuah studi pendahuluan. SERAMBI: Jurnal Ekonomi Manajemen Dan Bisnis Islam, 4(2), 151–164. https://doi.org/https://ejournal.imperiuminstitute.org/index.php/SERAMBI
Amalia, N., & Wijaya, H. (2022). Long-term impact of workplace incivility on employee psychological well-being. Psychological Perspectives, 22(8).
Arifin, S., & Mardikaningsih, R. (2022). Pencapaian Kepuasan Kerja bagi Karyawan melalui Kondusivitas Lingkungan Kerja dan Motivasi Kerja. Jurnal Ilmiah Satyagraha, 5(2), 98–106.
Astari, T. D. (2024). Pengaruh Workplace Incivility terhadap Kesejahteraan Psikologis pada Perawat Kesehatan dengan Kelelahan Emosional sebagai Variabel Mediator. https://doi.org/https://doi.org/10.1234/jpsikologi.v19i2.24337
Barage, P., & Sudarusman, E. (2022). Pengaruh work-life balance, stres kerja, dan kepuasan kerja terhadap turnover intention (studi pada pekerja generasi milenial di Yogyakarta). Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa, 3(1). https://doi.org/https://doi.org/10.1234/jim.v3i1.302
Citra, N. Y. M., Laily, N., & Sholichah, I. F. (2022). Perbedaan Experienced Workplace Incivility Ditinjau Dari Status Pegawai Dan Jenis Kelamin Pada Tenaga Kependidikan. Efektor, 9(1), 132–142. https://doi.org/https://doi.org/10.29407/e.v9i1.17706
Dewi, S. R., & Mansyur, A. (2022). Turnover intention: Effect of leadership style and reward. Jurnal Ekonomi, 11(03), 278–288. https://doi.org/https://doi.org/10.1234/jurnalekonomi.v11i3.278
Fauzan, M. L., & Salendu, A. (2021). Hubungan workplace Incivility dengan Turnover Intention pada Karyawan, Serta Peran Grit Sebagai Moderator. Proyeksi, 16(2), 143–152. https://doi.org/https://doi.org/10.1234/proyeksi.v16i2.143
Finthariasari, M., Ekowati, S., Ranidiah, F., Yuniarti, R., & Muchlis, M. (2020). Pengaruh work-family conflict terhadap turnover intention melalui komitmen organisasi. EKUITAS (Jurnal Ekonomi Dan Keuangan), 4(3), 421–438. https://doi.org/https://doi.org/10.1234/ekuitas.v4i3.4584
Hadi, M., & Rizki, F. (2022). The role of organizational culture in reducing workplace incivility. Journal of Human Resource Management, 20(3).
Handoyo, S., Samian, Syarifah, D., & Suhariadi, F. (2018). The measurement of workplace incivility in Indonesia: evidence and construct validity. Psychology Research and Behavior Management, 217–226.
Hendryadi, H., & Zannati, R. (2018). Hubungan workplace incivility dan turnover intention: efek moderasi gender. Inovasi: Jurnal Ekonomi, Keuangan, Dan Manajemen, 14(2), 123–133.
Herlina, R. (2022). The influence of professional behavior on organizational commitment. Organizational Psychology Review, 18(4).
Hidayati, U. (2023). Pengaruh Kepuasan Kerja terhadap Produktivitas Kerja Pegawai pada Badan Nasional Penanggulangan Bencana Kota Bima. LANCAH: Jurnal Inovasi Dan Tren, 1(2), 85–89. https://doi.org/https://doi.org/10.35870/ljit.v1i2.1617
Jaya, S. (2022). Konflik di Tempat Kerja dan Dampaknya terhadap Produktivitas Karyawan. Jurnal Ekonomi & Bisnis, 12(4).
Jumani, A., & Rianto, M. R. (2023). Literatur Review: Pengaruh Lingkungan Kerja, Pelatihan Dan Motivasi Terhadap Kepuasan Kerja Karyawan CV. Kita Sukses Mandiri. Studi Ilmu Manajemen Dan Organisasi, 4(1), 39–50.
Junaidi, A., & Fatma, S. (2022). Workplace incivility and its impact on employee productivity. Journal of Business Studies, 15(2).
Malau, T. H., & Prasetyo, A. R. (2023). Hubungan Antara Exper?enced Of Workplace Inc?v?l?ty Behav?or Dengan Kepuasan Kerja Pada Perawat D? Rumah Sak?t Nas?onal D?ponegoro. Jurnal EMPATI, 12(1), 21–26.
Meisie, T. (2022). Hubungan antara workplace incivility dengan turnover intention pada mahasiswa kelas karyawan Universitas Mercu Buana Yogyakarta. Jurnal Psikodinamika, 8(1). https://doi.org/https://doi.org/10.1234/psikodinamika.v8i1.4948
Pratama, P. Y. S., Fajrianthi, F., & Hadi, C. (2022). Organizational Communication and Job Insecurity with Work Centrality as a Moderator: A Study on the Impact of COVID-19 Pandemic to Tourism Industry. Jurnal Psikologi, 49(1), 54–68. https://doi.org/https://doi.org/10.22146/jpsi.64822
Pratiwi, D., & Wijaya, J. (2022). Lingkungan Kerja dan Kepuasan Pegawai. Jurnal Riset Manajemen, 12(1).
Pratiwi, L. (2022). Pengaruh Perilaku Tidak Sopan terhadap Lingkungan Kerja. Jurnal Ilmiah Nasional, 18(3).
Putri, E., & Sudirman, B. (2022). Training and policy management for addressing workplace incivility. Journal of Workplace Research, 16(1).
Rachma, R. A. (2021). Hubungan antara workplace incivility behavior dengan subjective well-being pada karyawan CV. Jurnal Psikologi, 18(3).
Rachmanadya, K. A., & Handoyo, S. (2022). Pengaruh Workplace Incivility terhadap Kepuasan Kerja Karyawan Milenial dengan Kelelahan Emosional sebagai Variabel Mediator. Buletin Penelitian Psikologi Dan Kesehatan Mental (BRPKM), 2(1), 280–291. https://doi.org/https://doi.org/10.1234/brpkm.v2i1.32999
Rahman, F., & Wulandari, W. (2022). Kompensasi yang Berpengaruh terhadap Kepuasan Pegawai. Jurnal Administrasi Organisasi, 18(4).
Rai, A. (2022). Perilaku Tidak Sopan di Tempat Kerja: Dampak dan Intervensi. Jurnal Psikologi Nasional, 15(2).
Riswandi, A., & Isma, M. (2022). Leadership and workplace incivility: A study on employee commitment. Leadership Review, 21(6).
Robbins, S., Judge, T. A., Millett, B., & Boyle, M. (2013). Organisational behaviour. Pearson Higher Education AU.
Rustiawan, I. (2023). Pengaruh Motivasi Karyawan, Gaji, Iklim Organisasi, Terhadap Turnover Intention di Perusahaan Fashion. Jurnal Bisnis Dan Manajemen West Science, 2(02), 132–141. https://doi.org/https://wnj.westscience-press.com/index.php/jbmws
Sari, I., & Setiawan, H. H. (2022). Pengaruh Kepemimpinan Transformasional dan Manajemen Talenta Terhadap Kinerja Karyawan PT. Mega Central Finance Cabang Majalengka. Fakultas Ekonomi dan Bisnis.
Sari, N., & Triyanto, A. (2022). Workplace incivility and employee turnover intention. International Journal of Organizational Behavior, 17(5).
Sari, N., & Wahyudi, D. (2022). Dampak Workplace Incivility terhadap Kesejahteraan Pegawai. Jurnal Manajemen SDM, 10(1).
Sari, R., & Indra, I. (2022). Pengaruh Workplace Incivility terhadap Kepuasan Pegawai. Jurnal Manajemen Sumber Daya, 10(2).
Sholikhah, C. I. R., & Frianto, A. (2022). Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (OCB) pada Karyawan Tiara Supermarket. Jurnal Ilmu Manajemen, 10(1), 291–301.
Sinaga, L. M. (2021). Budaya organisasi, gaya kepemimpinan dan kompensasi terhadap kinerja pegawai melalui kepuasan kerja. Jurnal Riset Manajemen Dan Bisnis, 6(2), 61–70.
Sulistyawati, T. (2022). Pengaruh L?ngkungan Kerja Terhadap K?nerja Pegawa? (Studi Pada Rumah Sakit Hadji Boejasin Pelaihari). Universitas Islam Kalimantan MAB.
Wahyuni, S., Joesyiana, K., & Harahap, A. R. (2022). Pengaruh Disiplin Kerja dan Motivasi Kerja Terhadap Kinerja Pegawai Biro Perencanaan Umum dan Anggaran Polda Riau. ECo-Buss, 5(1), 297–308.
Widya, L., & Saputra, D. (2022). The impact of disrespectful behavior on employee commitment. Human Resource Development Journal, 19(2).
Yuniasanti, R., & Sari, J. (2023). The correlation between experienced workplace incivility with the psychological well-being of employees: Hubungan antara experienced workplace incivility dengan kesejahteraan psikologis pada karyawan. Psikologia: Jurnal Pemikiran Dan Penelitian Psikologi, 18(1), 46–54.
