Djakasaputra, Arifin, Hergian Stephanie, and Mikael Satriohantoro. “The Implementation of Customer Engagement Strategies through Social Media in SMEs”. International Journal of Social Science and Community Service 3, no. 1 (December 12, 2024): 14–18. Accessed February 5, 2025. https://ijsscs.com/index.php/journal/article/view/60.